Contact HanoiLUG

HanoiLUG.org is an independent reference site for home internet connectivity, run on a domain that was previously the Hanoi GNU/Linux Users Group (2011-2016). The fastest way to reach us is by email at the address that fits your inquiry. We do not provide individual router troubleshooting via email; the brand and ISP directories cover the diagnostic paths in depth.

Editorial inquiries

For corrections, factual disputes, content suggestions, or expert input, email editor@hanoilug.org. Include the URL of the page you are writing about so we can route your message correctly. We aim to respond within 5 business days. Factually-wrong content is fixed within 7 days of receipt; the page byline date is bumped at the same time.

Privacy and data requests

For privacy policy questions, GDPR or CCPA requests, or data deletion inquiries, email privacy@hanoilug.org. See the privacy policy for details on what data we collect (a deliberately small amount), what we do not (no analytics, no advertising, no accounts), and your rights.

Press and partnerships

For media, partnership, or syndication inquiries, email editor@hanoilug.org with "Press" or "Partnership" in the subject line.

Router and ISP support

We do not provide individual troubleshooting support via email. If your router or internet connection is not working, the right path is:

  1. Check the brand-specific guide in the router brand directory
  2. Check the gateway IP entry in the IP address directory
  3. For ISP-specific issues, see the ISP guides for your provider
  4. If those do not resolve it, contact your ISP or router manufacturer directly

About HanoiLUG

HanoiLUG.org is a reference site covering router admin (default IPs, passwords, login URLs), ISP performance, WiFi setup, and APN settings, on a domain that carried the Hanoi GNU/Linux Users Group's editorial work between 2011 and 2016. See about us for editorial principles, the methodology page for our research process, and the authors page for editor backgrounds.